Refund policy
Instante is paid once per event. Here's the criteria, in two lines: before the event starts, full refund; after it starts, none.
Last updated: October 20, 2026
Before the event
If your event hasn't started yet, we refund 100% of what you paid, no questions asked. The plan gets cancelled and the Instante goes back to being free. You can request it through any of the contact channels, and you don't need to justify anything. If you paid outside Argentina, the refund can be requested up to 60 days after the purchase: after that, our payment processor doesn't allow it, even if the event hasn't started yet.
After the event
Once the event has started and your guests have taken photos, the service has already been provided and no refund applies. The photos stay in your album and you can download them whenever you want: that's exactly what you paid for.
How to request it
Write to us on WhatsApp at the number listed in the site footer, with the email you used to create your account. If you prefer, you can also message us on Instagram: the account is in that same footer. You don't need forms or a ticket number: your email is enough for us to find it. If you paid in Argentina with Mercado Pago, you can also open a claim from that purchase in Mercado Pago.
Timeframes
We confirm the request within 48 business hours. The money returns through the same method you paid with, and how long it takes to land depends on your bank or wallet: it usually takes between 5 and 10 business days.